Refund and Cancellation Policy
This policy explains payments, cancellations and refunds for Portpholios plans. It is part of our Terms and Conditions.
1. Before you pay
Each plan shows its price, duration and what it includes on the Plans page. Please read it and these policies before paying. If you are unsure whether a plan suits you, contact us first.
2. Cancelling
- Pay once plans end on their own at the end of the period; there is nothing to cancel.
- Autopay plans can be cancelled any time from your subscription page (website or app). Cancelling stops all future charges; the plan stays active until the end of the period already paid, and that period is not refunded.
- Closing your account does not refund the current period.
3. When we do refund
- You were charged twice for the same plan and period (duplicate payment).
- Money was debited but the payment failed and no plan was activated.
- You were charged an autopay renewal after cancelling it in time.
- We could not provide the service you paid for because of a fault on our side for a long period, and we decide a refund (full or partial, for the unused part) is fair.
To ask for a refund, write to us within 7 days of the payment with your registered email or mobile number and the payment / invoice number. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 10 working days after approval (your bank may take longer).
4. Failed and pending payments
If money is debited but the payment stays pending or fails, it is normally reversed automatically by your bank or Razorpay within 5 to 7 working days. If it is not, contact us with the payment details.
5. Price changes
A price change applies only to future periods. Autopay subscribers are told before a new price applies and can cancel before the next renewal.