Privacy Policy
This Privacy Policy explains what personal data Portpholios ("we") collects when you use the Portpholios website and mobile app (the "Platform"), why, who we share it with and the choices you have. It is part of our Terms and Conditions. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. What we collect
- Account details: name, email, mobile number, password (stored only in a one-way protected form), plan and account status.
- KYC: identity document type and number, date of birth, the document images you upload, your signed client agreement and the KYC video with its statement.
- Broker connection: the broker you choose and the session tokens and keys needed to place orders for you. We never ask for or store your broker password.
- Trading data: your control panel settings, strategies, orders and trades placed through the Platform, positions and P&L, watchlists.
- Payments: plan bought, amount, date, invoice and the payment reference from Razorpay. Card, UPI and bank details are handled by Razorpay, not by us.
- Device and app data: a device identifier and verification record for phones you sign in on, push notification tokens, app version, IP address, browser / device type and basic logs.
- Communication: support messages you send and the notifications and WhatsApp messages we send you.
- Acceptance records: when you accepted these policies, which version, and from which IP and channel.
2. Why we use it
- To create and secure your account, verify new phones (WhatsApp code) and prevent fraud.
- To provide the services of your plan: Signals, Algo order placement in your broker account, positions, P&L, rates and news.
- To complete KYC and keep the records the law requires.
- To process payments, renewals and invoices, and send plan reminders.
- To send service notifications by email, push and WhatsApp, as set in your preferences.
- To answer your questions and complaints, and to improve the Platform.
- To meet legal, tax and regulatory obligations and protect our rights.
We do not sell your personal data, and we do not use it to show third-party advertising.
3. Who we share it with
Only as needed for the purposes above, with:
- your broker (to place orders you set up);
- Razorpay (payments) and our email, push notification (Expo / Google / Apple), WhatsApp (Meta) and hosting / cloud providers, who process data for us under contract;
- AI service providers used to draft Signals from market data (market prices and our team's notes, not your personal data);
- regulators, exchanges, law enforcement or courts when the law requires it.
4. How long we keep it
We keep personal data while your account is active and afterwards only as long as the law requires (for example KYC, agreements, payment and tax records) or as needed to resolve disputes. When you ask to delete your account, we delete or anonymise what we are not required to keep.
5. Security
We use encryption in transit, protected password storage, access controls and phone verification. The app needs your phone's screen lock. No system is completely secure, so please keep your password and devices safe and tell us at once if you suspect misuse.
6. Your rights and choices
- Access and correct your personal data, and ask for its deletion (in the app: Settings > Delete account).
- Withdraw consent for optional processing; turn notification types and WhatsApp messages on or off in the app's Settings. Some services cannot work without certain data (for example Algo without a broker connection).
- Nominate a person to exercise your rights in case of death or incapacity, and raise a grievance with us using the contact details below.
7. Children
The Platform is only for people aged 18 or over. We do not knowingly collect data of anyone younger.
8. Changes
We may update this policy. The version and date at the top show the current text; significant changes are announced in the Platform.